Privacy Policy

1. Introduction

At Thenks, we value your privacy and take our responsibility to protect your personal information seriously.

This Privacy Policy explains how we collect, manage, and safeguard your data when you interact with our website, mobile app, and related services (collectively referred to as "the Platform"). By using the Platform, you acknowledge and agree to the data practices described here.

2. Information We Collect

We collect specific types of information to provide and improve our services, including:

• Identification Details: Name, contact information, date of birth, and nationality.
• Account Data: Login credentials, verification details, and user profile information.
• Financial Data: Tipping transactions, payment details, and payout history.
• Technical & Usage Data: Device identifiers, IP address, browser type, and activity logs.
• Location Data: If enabled, approximate geographic location to tailor service relevance.
• Social Media Data: Information shared through linked or integrated third-party accounts.

3. How We Use Your Information

Your information is processed to:

• Deliver and maintain the Thenks tipping service.
• Facilitate payments, payouts, and transaction tracking.
• Personalize your experience and improve service delivery.
• Strengthen platform security, detect fraud, and meet regulatory obligations.
• Send notifications, updates, and promotional messages — only with your consent.

4. Legal Grounds for Processing

We process your information based on:

• Consent: You have granted permission for specific uses.
• Contractual Necessity: Required to fulfill our Terms of Use.
• Legal Obligations: Compliance with tax, AML, and data protection laws.
• Legitimate Interests: Improving user experience, ensuring security, and preventing fraud.

You may withdraw consent at any time by contacting our support team.

5. Information Sharing

Your information may be accessed or disclosed under limited circumstances:

• Authorized Partners: Payment processors, hosting providers, and customer support teams.
• Regulators & Authorities: When required by law or to protect legal rights.
• Business Partners: Only with your consent, for integrations or co-branded initiatives.
• Corporate Changes: In the event of a merger or acquisition, under equivalent data protections.

Thenks does not sell or rent your personal data to third parties.

6. Data Storage and Retention

We retain personal data only as long as necessary to deliver our services, comply with legal requirements, or resolve disputes. When no longer needed, data is securely deleted or anonymized.

7. Safeguards and Security

Thenks employs multiple layers of security, including encryption and access control, secure data hosting, and regular audits and compliance reviews. While we apply industry-standard protections, no digital system is entirely risk-free.

8. Cross-Border Data Handling

Your data may be stored or processed in other jurisdictions, including within the European Economic Area (EEA) or the United States. In such cases, Thenks ensures that adequate legal and technical safeguards — consistent with the Kenya Data Protection Act (2019) — are in place.

9. Your Rights and Choices

You have the right to:

• Access: Obtain a copy of your personal data.
• Correction: Request updates to inaccurate information.
• Deletion: Ask for your data to be erased where legally permissible.
• Restriction: Limit certain types of processing.
• Objection: Object to processing based on legitimate interests.
• Portability: Request transfer of your data to another provider.
• Withdraw Consent: Revoke optional permissions at any time.

To exercise these rights, email support@thenks.co. Verified requests are handled within 30 days.

10. Protection of Minors

The Platform is designed for users aged 18 and above. If we discover that a minor has provided personal data, we will promptly delete it from our systems.

11. Updates to This Policy

This Privacy Policy may be revised from time to time. The latest version will always be available on the Platform, with the effective date clearly indicated. Continued use of the Platform after updates means you accept the revised terms.

12. Contact Information